Overview
Kiwi AI is available on two platforms, each with its own subscription and payment management system:
iOS Application: Payments are managed entirely by Apple through the App Store.
Web Application: Payments are processed securely via Stripe.
Free Trial (Yearly Plan Only)
We offer a 7-day free trial exclusively on the yearly subscription plan. Important details:
The free trial can only be activated once per user account ā this is a lifetime limit.
Attempting to start a second free trial will result in an immediate charge for the full annual plan.
Make sure to cancel the trial before the end of the 7 days if you do not wish to be charged.
Subscription Management
iOS App Subscriptions (Apple)
How to check your subscription inside the Kiwi AI app:
Open the Kiwi AI app
Tap the Settings / gear icon in the upper right corner
Tap your profile name
Verify the email address shown (this is the account currently logged in)
Tap Manage Plan to see your subscription status
How to manage your iOS subscription:
Open the Settings app
Tap your name at the top
Tap Subscriptions
You will see a list of active and expired subscriptions
Tap the Kiwi AI
Tap Cancel Subscription and confirm
Apple controls billing and cancellation timing. Kiwi AI cannot make changes or issue refunds directly.
More help: Manage subscriptions ā Apple Support
Web App Subscriptions (Stripe)
How to manage your Web App subscription:
Open the Kiwi AI web app (https://kiwi.app/) and log in to your account.
Click on your profile icon in the lower left corner.
Select Settings then Plans & Billing from the dropdown menu.
Click on Manage plan.
Choose Cancel Plan and confirm to prevent auto-renewal.
You can cancel your subscription at any time. Your access will remain active until the end of the paid period.
If you need help canceling or have questions, please contact us at [email protected].
š I continue to receive payment requests. How can I stop payments?
Subscription charges after a free trial vary depending on your subscription platform:
š¹ App Store (Apple)
Apple applies its own retry terms: if a charge fails at the end of your free trial, the system automatically enters a billing retry state, attempting to renew over time (potentially for up to 60 days).
You must cancel the subscription before the trial ends (at least 24 hours prior) to stop charges.
If billing issues occur, Appleās grace period may help maintain access while retries are in progress.
Kiwi AI cannot process cancellations or refunds on App Store subscriptions ā these must be managed via your Apple ID settings.
š¹ Web App (Stripe)
Stripe uses its Smart Retries logic, which typically makes up to 8 retry attempts over a window of a few weeks.
If a retry results in a hard decline (like an expired or stolen card), additional attempts stop unless a new payment method is updated.
To stop further charges, log into Kiwi AI at kiwi.app go to Account Settings ā Billing, and cancel your subscription.
Billing Issues & Questions
For App Store charges, contact Apple Support.
For web app payments, write to [email protected].
Weāre here to help!